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Welcome to the Graphisoft Support Centre

Please click on the Technical Support link in the Main Menu to manage your tickets with Graphisoft.

Then click on Submit Case to create a new ticket.

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If you've been redirected from Arkiklub to our new Support Centre your login has changed:

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Please contact Graphisoft directly on 1300 USE BIM (873 246) should you require any assistance.

Updating Virtual building Explorer for AC14

Written by Administrator

Monday, 02 August 2010 09:48

To update your Virtual Building Explorer to version 14, instead of using the VBE2License Manager, please

exit ArchiCAD (don’t forget to save your project first)
download and install Virtual Building Explorer from http://graphisoft.com./products/virtual-building-explorer/vbe-trial-version.html#Downloads
go to https://upgrade.graphisoft.com
click the appropriate type of keyplug
click on “Upgrade/Load Selected Keyplug”
click “OK” to start programming the keyplug

Notes:
If you are upgrading a network keyplug, make sure everyone on the network saves their project and exits ArchiCAD.
When you have finished upgrading your keyplug in accordance with the instruction below you will need to stop and restart the WIBU Service on the server.
If you are having a WIBU (green) key and already have EcoDesigner and MEP Modeler in it, please contact us on 1300 USE BIM (873 246).

Graphic Cards Drivers

ArchiCAD performance note:

Some ArchiCAD users have reported performance issues relating to display, including no ghost(rubberband) while drawing, problems zooming, slow 2D redraw speed etc...).

Please note that a number of companies that sell pre-built machines are shipping them with non-compatible Nvidia drivers.

Please ensure that all traces of non-compatible drivers are removed from your system and install either the brand new drivers for your specific video card or the drivers recommended by Graphisoft in ArchiCAD Wiki.

Graphisoft Customer Care

ArchiCAD 14 Upgrade

Upgrade

Please ensure that after installing Version 14 you visit https://upgrade.graphisoft.com/ and make sure that the licensing on your dongle (wibu protection key) has been upgraded to version 14. Please refer to the document
“Archicad 14 Upgrade Instructions” that was shipped with the install DVD.